Privacy policy

Last updated: October 8, 2026

Café Mallorquín is operated by MALLORCARD MEDIA SLU, Avenida Argentina 4 C, Ground Floor, 07011 Palma de Mallorca, Spain, NIF B93973717 ("Café Mallorquín", "we", "us" or "our"). We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Café Mallorquín is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Financial information, including payment information, transaction details, form of payment, payment confirmation and other payment-related details. Payment information may be processed by Shopify and the relevant payment service providers.
  • Account information, including your username, account credentials, preferences and settings.
  • Transaction information, including products you view, add to your cart or purchase, as well as returns, cancellations and previous transactions.
  • Communications with us, including information you provide when contacting us regarding an order, return, customer service request or other inquiry.
  • Device information, including information about your device, browser, network connection, IP address and other technical identifiers.
  • Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, use the Services, subscribe to communications, contact us or otherwise provide us with personal information.
  • Automatically through the Services, including information collected from your device when you use our website or Services and through cookies and similar technologies.
  • From our service providers, including companies that provide technology, payment processing, hosting, shipping, analytics, customer service and other services on our behalf.
  • From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing and fulfilling the Services. We use personal information to process and fulfil orders, process payments, arrange shipping, provide order notifications, manage customer accounts, process cancellations, returns and refunds, provide customer support and otherwise perform our contractual obligations to you.
  • Providing, tailoring and improving the Services. We may use information about how customers interact with our store to operate, maintain, personalize and improve our website, products and customer experience.
  • Marketing and advertising. Where permitted by applicable law, and where consent is required after obtaining that consent, we may use personal information to send marketing or promotional communications and to measure or personalize advertising.
  • Security and fraud prevention. We use personal information to provide a secure shopping experience, authenticate accounts, prevent and detect fraudulent, illegal, unsafe or malicious activity and protect our Services, customers and business.
  • Communicating with you. We use personal information to respond to inquiries, provide customer support and communicate with you regarding your orders, account and our business relationship.
  • Legal obligations. We may process personal information where necessary to comply with applicable laws, regulations, tax and accounting obligations, legal proceedings, government requests or to establish, exercise or defend legal claims.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember your preferences, provide shopping functionality, understand how the Services are used and, where permitted, support analytics, marketing and advertising.

Where required by applicable law, non-essential cookies and similar technologies are used only after you have provided the necessary consent.

You may be able to manage your cookie preferences through the cookie or privacy settings made available on our website. You may also configure your browser to block or delete cookies, although doing so may affect certain website functionality.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

This may include:

  • Shopify and other vendors and service providers that perform services on our behalf, including website hosting, IT services, payment processing, data analytics, customer support, cloud services, fulfilment and shipping.
  • Payment service providers and financial institutions where necessary to process transactions and payments.
  • Shipping and logistics providers where necessary to deliver your order.
  • Business and marketing partners that provide analytics, marketing or advertising services, where permitted by applicable law and subject to applicable consent requirements.
  • Third parties where you direct, request or consent to the disclosure of information.
  • Our affiliates or companies within our corporate group, where applicable.
  • Government authorities, courts, regulators, law enforcement agencies or other third parties where disclosure is required by law or necessary to protect or enforce our legal rights.
  • Relevant parties in connection with a business transaction such as a merger, acquisition, restructuring or sale of all or part of our business, subject to applicable law.

Relationship with Shopify

Our online store is hosted and powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our store may be transmitted to and processed by Shopify and relevant third-party service providers, including providers located outside the country in which you reside.

In addition, we may use Shopify features that incorporate information obtained from your interactions with our store and, where applicable, interactions with other merchants using Shopify. In circumstances where Shopify determines the purposes and means of such processing, Shopify is responsible for that processing and for responding to requests concerning those activities.

For more information about Shopify's processing of personal information, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites, services or online platforms operated by third parties.

If you follow a link to a third-party website or service that is not controlled by us, you should review that third party's privacy and security policies and terms.

We are not responsible for the privacy or security practices, accuracy, completeness or reliability of third-party websites or services. The inclusion of a third-party link does not necessarily constitute our endorsement of that third party.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children below the age at which they may lawfully provide such information under applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Security of Your Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no security system or method of transmission over the internet can be guaranteed to be completely secure. You should therefore avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected or as required to comply with applicable legal, tax, accounting and regulatory obligations.

The applicable retention period depends on factors such as whether we need the information to fulfil an order, maintain an account, provide customer support, comply with legal obligations, resolve disputes or enforce agreements.

Legal Bases for Processing

Where the General Data Protection Regulation ("GDPR") or similar data protection legislation applies, we process personal information on one or more applicable legal bases.

These may include:

  • Performance of a contract, for example to process your order, receive payment, arrange delivery or handle a return.
  • Compliance with legal obligations, including tax, accounting and regulatory obligations.
  • Our legitimate interests, where those interests are not overridden by your rights and interests, including maintaining the security of our Services, preventing fraud and improving our business and customer experience.
  • Your consent, where consent is required, including for certain marketing, advertising, analytics or cookie-related processing activities.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:

  • Right of access. You may have the right to request information about the personal information we process about you and obtain a copy of that information.
  • Right to rectification. You may have the right to request correction of inaccurate or incomplete personal information.
  • Right to erasure. You may have the right to request deletion of your personal information in certain circumstances.
  • Right to restriction of processing. You may have the right to request that processing of your personal information be restricted in certain circumstances.
  • Right to object. You may have the right to object to certain processing based on legitimate interests and to object to processing for direct marketing purposes.
  • Right to data portability. In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used and machine-readable format and to request that it be transmitted to another controller where technically feasible.
  • Right to withdraw consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights by contacting us at order@cafemallorquin.com.

We may need to verify your identity before processing certain requests where permitted or required by law.

Marketing Communications

Where permitted by applicable law, we may send you marketing communications about Café Mallorquín, our coffees, new drops and related products or content.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant email.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications that are necessary to provide the Services, including communications regarding orders, payments, shipping, returns, account security and customer service.

International Transfers

Some of our service providers, including Shopify and its service providers, may process or store personal information outside Spain or the European Economic Area.

Where personal information is transferred outside the European Economic Area to a country that has not been recognized as providing an adequate level of data protection, we rely on applicable safeguards as required by law, such as the European Commission's Standard Contractual Clauses or another legally recognized transfer mechanism.

Complaints

If you have a complaint about how we process your personal information, please contact us first using the contact details below so that we can investigate your concern.

If you are located in the European Economic Area, you also have the right, subject to applicable law, to lodge a complaint with the competent data protection supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements or for other operational reasons.

When we update this Privacy Policy, we will publish the revised version on this website and update the "Last updated" date. Where required by applicable law, we will provide additional notice.

Contact

For the purpose of applicable data protection laws, the controller responsible for the processing of your personal information is:

MALLORCARD MEDIA SLU
Café Mallorquín
Avenida Argentina 4 C, Ground Floor
07011 Palma de Mallorca
Spain
NIF: B93973717
Email: order@cafemallorquin.com

If you have questions about this Privacy Policy, our privacy practices or would like to exercise an applicable data protection right, please contact us at order@cafemallorquin.com.

If you are not satisfied with our response, you may have the right to lodge a complaint with the competent data protection supervisory authority.