Terms of service
TERMS AND CONDITIONS
Last updated: October 8, 2026
OVERVIEW
Welcome to Café Mallorquín.
Café Mallorquín is operated by MALLORCARD MEDIA SLU, Avenida Argentina 4 C, Ground Floor, 07011 Palma de Mallorca, Spain, NIF B93973717 ("Café Mallorquín", "we", "us" or "our").
We operate this online store and website, including all related information, content, features, tools, products and services (the "Services"). Our online store is powered by Shopify, which enables us to provide the Services to you.
These Terms and Conditions ("Terms") govern your access to and use of the Services and purchases made through our online store. They apply together with our Privacy Policy, Shipping Policy, Refund and Withdrawal Policy and any other policies referenced on our website.
Please read these Terms carefully before using our Services or placing an order. By accessing or using the Services or purchasing a product from us, you agree to these Terms. Nothing in these Terms limits any mandatory rights you may have as a consumer under applicable law.
SECTION 1 – OPERATOR AND CONTACT DETAILS
The online store Café Mallorquín is operated by:
MALLORCARD MEDIA SLU
Café Mallorquín
Avenida Argentina 4 C, Ground Floor
07011 Palma de Mallorca
Spain
NIF: B93973717
Email: order@cafemallorquin.com
SECTION 2 – ACCESS AND CUSTOMER ACCOUNTS
You may browse our store without creating a customer account unless a particular feature requires an account.
When using our Services or placing an order, you must provide information that is accurate, current and complete. This may include your name, email address, billing information, shipping address and payment information.
If you create a customer account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account.
You must not use our Services for unlawful or fraudulent purposes.
SECTION 3 – OUR PRODUCTS
We make reasonable efforts to present our products, packaging, colours, descriptions and other product information accurately. However, the appearance of colours and products may vary depending on your device, screen and display settings.
Product photographs and lifestyle images may be used for presentation purposes. The product information provided on the relevant product page at the time of purchase forms part of your order.
We may update product descriptions, packaging, availability and our product range from time to time, provided that such changes do not affect orders already concluded except where permitted or required by law.
Nothing in this section limits your statutory rights if a product is defective, damaged, incorrectly supplied or otherwise does not conform to the contract.
SECTION 4 – DROP 01 · PRIMERA EDICIÓN
Our first Café Mallorquín collection is offered as DROP 01 · PRIMERA EDICIÓN.
The announced sales period for DROP 01 runs from October 8, 2026 until October 31, 2026, unless products sell out earlier or we extend, shorten or otherwise modify the campaign where legally permissible.
DROP 01 is promoted as a limited first edition of 500 units. Availability remains subject to successful order processing and actual stock availability.
Orders placed as part of DROP 01 are expected to be dispatched no later than November 15, 2026, unless a different dispatch date is clearly stated on the relevant product page or communicated to you before purchase.
The stated dispatch date refers to dispatch from us and is not necessarily the date on which the parcel will arrive at the delivery address. Estimated delivery times after dispatch depend on the destination and shipping service selected.
If a material delay affects your order, we will provide information about the delay and any rights or options available to you under applicable consumer law.
SECTION 5 – ORDERS AND CONCLUSION OF CONTRACT
By submitting an order through our online store, you submit an offer to purchase the products contained in your order.
Before submitting your order, you will have the opportunity to review and correct your order information.
After placing an order, you will normally receive an electronic confirmation acknowledging receipt of your order. Where required by the checkout process and applicable law, the purchase contract is concluded when we accept your order or otherwise confirm the transaction.
We reserve the right to reject or cancel an order where there is a legitimate reason to do so, including suspected fraud, an obvious pricing or product information error, payment failure or lack of product availability.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order using the original payment method, unless otherwise agreed.
Please review your order carefully before submitting it.
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at order@cafemallorquin.com. If the order has not yet been processed for shipment, we will try to cancel it.
Your statutory right of withdrawal and other mandatory consumer rights remain unaffected.
SECTION 6 – PRICES, TAXES AND PAYMENT
The prices displayed in our store at the time you place your order apply to your purchase.
For sales to consumers, prices are displayed including applicable taxes where required by law. Shipping charges, where applicable, are displayed separately before you submit your order.
The total amount payable, including applicable taxes and shipping charges, will be displayed during checkout before you place your order.
Available payment methods are displayed during checkout.
You agree to provide current, complete and accurate billing and payment information. You represent that you are authorized to use the payment method selected for your purchase.
We may offer discounts or promotional campaigns from time to time. Additional terms may apply to individual promotions and will be communicated where relevant.
SECTION 7 – SHIPPING AND DELIVERY
We currently ship to the destinations made available through our checkout.
Available shipping methods, shipping charges and any applicable free-shipping thresholds are displayed during checkout based on the delivery destination and order.
Delivery times displayed in our store are estimates unless expressly stated otherwise.
For DROP 01, orders are expected to be dispatched by November 15, 2026 unless otherwise stated.
After dispatch, delivery times may vary depending on the destination, carrier and circumstances outside our reasonable control.
We remain responsible for delivery in accordance with applicable consumer law. Nothing in these Terms transfers the risk of accidental loss or damage to a consumer earlier than permitted by applicable law.
If your parcel appears to be lost, arrives damaged or you experience another delivery issue, please contact us at order@cafemallorquin.com.
Further information is available in our Shipping Policy.
SECTION 8 – RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
If you are a consumer in the European Union, you generally have a statutory right to withdraw from a distance contract within 14 days without giving a reason, subject to the conditions and exceptions provided by applicable law.
Details regarding the right of withdrawal, returns, exceptions, return costs and refunds are provided in our Refund and Withdrawal Policy.
Nothing in our voluntary return procedures limits your mandatory statutory consumer rights.
Your rights relating to defective, damaged, incorrectly supplied or non-conforming goods remain unaffected.
SECTION 9 – PRODUCT AVAILABILITY AND PURCHASE LIMITS
Products are subject to availability.
We may limit the quantity of products available per customer, household or order where reasonably necessary, including in connection with limited editions, product drops, suspected resale activity or fraud prevention.
Where a product becomes unavailable after an order has been placed and we cannot fulfil the order, we will notify you and refund any amount paid for the affected product.
SECTION 10 – INTELLECTUAL PROPERTY
The content of the Services, including trademarks, trade names, logos, text, graphics, photographs, product imagery, illustrations, videos, audio, designs and other materials, is owned by or licensed to MALLORCARD MEDIA SLU or the relevant rights holder and is protected by applicable intellectual property laws.
Café Mallorquín names, branding, logos, product names, designs and other brand elements may not be reproduced or used without prior permission where such permission is required by law.
You may use our website for your personal, non-commercial use. Except where permitted by applicable law, you must not reproduce, distribute, modify, republish, commercially exploit or otherwise use protected content without the permission of the relevant rights holder.
Shopify and its associated names, logos and trademarks belong to Shopify or its licensors.
SECTION 11 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to functionality, tools or services provided by third parties.
Third-party services may be subject to their own terms and privacy policies. Where you choose to use a third-party service, you should review the applicable terms and policies.
Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
SECTION 12 – THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms.
Where you access or purchase goods or services from a third party, the relevant transaction may be governed by that third party's terms.
SECTION 13 – RELATIONSHIP WITH SHOPIFY
Café Mallorquín is powered by Shopify, which enables us to provide the Services to you. However, sales and purchases made through our store are made directly between you and MALLORCARD MEDIA SLU, trading through Café Mallorquín.
Shopify provides the ecommerce infrastructure used by our store but is not the seller of Café Mallorquín products.
Your use of Shopify-related functionality may also be subject to applicable Shopify terms and privacy information.
SECTION 14 – PRIVACY AND COOKIES
Our processing of personal information is described in our Privacy Policy.
Our website may use cookies and similar technologies for functionality, analytics, personalization, marketing and other purposes as described in our Privacy Policy and cookie or privacy settings.
Where required by applicable law, non-essential cookies and similar technologies will only be used after obtaining the necessary consent.
SECTION 15 – CUSTOMER FEEDBACK AND REVIEWS
If you voluntarily submit a review, comment, suggestion, photograph or other content to us ("Feedback"), you confirm that you have the necessary rights to provide that content.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display Feedback for purposes connected with operating, improving and promoting Café Mallorquín and our Services, subject to applicable law.
You must not submit Feedback that is unlawful, defamatory, misleading, abusive, infringing or violates the rights of another person.
Where a review or endorsement has been provided in exchange for compensation, a free product or another incentive, this must be disclosed where required by applicable law.
SECTION 16 – ERRORS AND INACCURACIES
We make reasonable efforts to ensure that information displayed through the Services is accurate.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping charges or delivery estimates.
We may correct errors and update information where appropriate. If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law and your statutory consumer rights.
SECTION 17 – PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services to:
- violate applicable law or the rights of another person;
- infringe intellectual property or privacy rights;
- transmit malicious code, malware or harmful material;
- attempt to gain unauthorized access to our systems or customer accounts;
- engage in fraudulent or misleading activity;
- interfere with the security or proper operation of the Services;
- collect personal information about other users unlawfully; or
- use automated systems in a manner that materially disrupts, damages or places an unreasonable burden on the Services.
We may restrict or terminate access to the Services where reasonably necessary to protect the Services, our customers, our rights or to comply with applicable law.
SECTION 18 – WARRANTIES AND STATUTORY RIGHTS
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, remedy or consumer right that cannot lawfully be excluded or limited.
If you are a consumer, you may have statutory rights relating to the conformity and quality of goods purchased from us. These rights apply independently of any additional commercial policies we may offer.
To the extent permitted by law, we do not guarantee that access to our website will always be uninterrupted, error-free or available at all times.
SECTION 19 – LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
In particular, nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was concluded or for losses resulting from circumstances outside our reasonable control.
If you use the Services as a consumer, these Terms do not exclude or limit rights and remedies available to you under mandatory consumer protection law.
SECTION 20 – FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failure to perform obligations where caused by events outside our reasonable control, such as severe transport disruption, natural disasters, governmental measures, strikes, major technical failures or similar events.
Where such an event materially affects an order, we will inform you where reasonably possible and comply with any rights you have under applicable consumer law.
SECTION 21 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will apply to the maximum extent permitted by law or, where necessary, be treated as severed.
The remaining provisions will continue in effect.
SECTION 22 – NO WAIVER
If we do not immediately exercise or enforce a right under these Terms, this does not mean that we waive that right.
SECTION 23 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms and contracts concluded through our store are governed by Spanish law, without prejudice to any mandatory consumer protection provisions that apply to you in your country of habitual residence.
If you are a consumer residing in another country of the European Union, you continue to benefit from any mandatory consumer protection rights provided by the laws applicable to you that cannot be excluded by agreement.
Any dispute will be subject to the jurisdiction determined by applicable law. Nothing in these Terms requires a consumer to bring proceedings exclusively before courts in Spain where applicable consumer law provides otherwise.
SECTION 24 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business operations, technology or applicable legal requirements.
The current version will be published on this page together with the date of the latest update.
Changes will not retroactively reduce mandatory rights relating to contracts already concluded, except where permitted by applicable law.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms, orders or our Services can be sent to:
MALLORCARD MEDIA SLU
Café Mallorquín
Avenida Argentina 4 C, Ground Floor
07011 Palma de Mallorca
Spain
NIF: B93973717
Email: order@cafemallorquin.com